What: Online marketplace where you can sell your artwork – the site produces, fulfills, and ships your products while you maintain the rights to your work
Expected pay: NA
Commissions and fees: Not applicable (you earn a set price, based on the product sold)
Requirements: Art to upload that does not infringe on another’s trademarks or designs
- You receive royalties for every product sold with your design
- Upload designs and promote within minutes
- You can see stats and visibility on your sales and traffic
- The site processes transactions, prints, fulfills, handles customer service, returns, and exchanges
- Roughly comparable to the other major online marketplace sites in all aspects
- Consumers have complaints about the site’s customer service
- Poor quality
What Users Say: (From SiteJabber)
I’ve ordered quite a few shirts from DBH in the past for myself and my son. Recently, I ordered a shirt for my wife and it didn’t fit. I looked up their exchange policy and contacted them using their online customer service form within the time provided for exchanges and followed all instructions for exchanges. There was an automated ZenDesk response with a request number and then nothing.
After a two weeks I tried responding to the ZenDesk e-mail to check on the status. No response.
It has been almost a month and still no response from customer service. I don’t expect all companies to have the service and response times of Amazon, but this is ridiculous.
I can no longer trust ordering from DBH.
Tip for consumers: Perhaps they have not been able to adopt to COVID-19 restrictions but there is a complete lack of customer service. Whatever their stated policies for returns and exchanges may be, they are currently unable or unwilling to service or even respond to such requests. I no longer trust buying anything from Design By Humans and can only recommend that folks use a different company to buy t-shirts from. There are too many options available to suffer though DBH’s complete lack of customer service.
Just like the other reviews that I wish I had read before placing my order, they basically don’t have customer service. I placed an order a few weeks ago and want to return two of the t-shirts. As of today, I have sent 4 emails and NO ONE has responded. They advertise that returns are allowed but require that you send them an email only for them to not respond. If I don’t hear back from them in the next few days, I’m going to contact consumer affairs.